Overview
Use SMS conversations to communicate with customers by text message.
Requirements
SMS access and configured SMS service.
Step-by-Step Instructions
- Open SMS or Communications
- Select a conversation or contact
- Enter a message
- Send it
- Review the conversation history.
Screenshots
Screenshots for this article are managed from production OneSuite captures and appear here when attached.
Tips & Best Practices
Keep SMS messages clear, brief, and business appropriate.
Troubleshooting
If SMS cannot send, check SMS configuration, phone number, and license status.
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Last Updated: July 7, 2026