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Auto Attendants

Applies to: 0.1.1-Phase1B · Permission:

Overview

Configure automated call menus where auto attendant tools are available.

Requirements

Telephony administration access.

Step-by-Step Instructions

  1. Open Auto Attendants
  2. Create or edit a menu
  3. Define greeting and menu options
  4. Connect each option to a destination
  5. Save.

Screenshots

Screenshots for this article are managed from production OneSuite captures and appear here when attached.

Tips & Best Practices

Keep menu options short and easy for callers to understand.

Troubleshooting

If an option does not route correctly, review the destination assigned to that option.

Related Articles

  • Call Queues
  • Ring Groups
  • Call Routing

Last Updated: July 7, 2026

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