Home › Communications › Call Queues

Call Queues

Applies to: 0.1.1-Phase1B · Permission:

Overview

Manage waiting call flows where call queue tools are available.

Requirements

Telephony administration access.

Step-by-Step Instructions

  1. Open Call Queues
  2. Create or edit a queue
  3. Select agents or destinations
  4. Set queue behavior
  5. Save.

Screenshots

Screenshots for this article are managed from production OneSuite captures and appear here when attached.

Tips & Best Practices

Use queues for teams that handle shared inbound calls.

Troubleshooting

If callers are not reaching agents, check queue membership and provider settings.

Related Articles

  • Ring Groups
  • Auto Attendants
  • Call Routing

Last Updated: July 7, 2026

Powered by
►
Necessary cookies enable essential site features like secure log-ins and consent preference adjustments. They do not store personal data.
None
►
Functional cookies support features like content sharing on social media, collecting feedback, and enabling third-party tools.
None
►
Analytical cookies track visitor interactions, providing insights on metrics like visitor count, bounce rate, and traffic sources.
None
►
Advertisement cookies deliver personalized ads based on your previous visits and analyze the effectiveness of ad campaigns.
None
Powered by