Overview
Review how calls move between phone numbers, attendants, groups, queues, extensions, and voicemail.
Requirements
Telephony administration access.
Step-by-Step Instructions
- Open call routing tools
- Identify the source number
- Choose the destination path
- Save changes
- Test the route.
Screenshots
Screenshots for this article are managed from production OneSuite captures and appear here when attached.
Tips & Best Practices
Change routing carefully and test after every change.
Troubleshooting
If calls loop or fail, simplify the route and test each step.
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Last Updated: July 7, 2026