Phone Numbers

OverviewManage business phone numbers used by OneSuite communications.RequirementsTelephony administration access and provider configuration.Step-by-Step InstructionsOpen Phone NumbersReview assigned numbersConnect each number to its intended...

Provider Configuration

OverviewConfigure the connected communications provider settings used by voice or SMS features.RequirementsAdministration access and provider account credentials.Step-by-Step InstructionsOpen provider settingsEnter the required account detailsSaveTest the related SMS...

SIP Configuration

OverviewConfigure SIP-related settings where SIP tools are available.RequirementsTelephony administration access and SIP details from your provider.Step-by-Step InstructionsOpen SIP ConfigurationEnter the assigned SIP detailsSaveTest calling...

Voicemail

OverviewManage voicemail behavior where voicemail tools are available.RequirementsTelephony administration access.Step-by-Step InstructionsOpen VoicemailReview mailbox or destination settingsUpdate greeting or routing where availableSave.ScreenshotsScreenshots for...

Call Routing

OverviewReview how calls move between phone numbers, attendants, groups, queues, extensions, and voicemail.RequirementsTelephony administration access.Step-by-Step InstructionsOpen call routing toolsIdentify the source numberChoose the destination pathSave changesTest...