Overview
Understand shared number behavior for team SMS use.
Requirements
SMS access and a shared number setup.
Step-by-Step Instructions
- Open the SMS area
- Review assigned or recent conversations
- Respond from the correct thread
- Keep ownership clear.
Screenshots
Screenshots for this article are managed from production OneSuite captures and appear here when attached.
Tips & Best Practices
Do not start duplicate threads when an existing conversation is active.
Troubleshooting
If messages appear misrouted, check contact phone numbers and assignment.
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Last Updated: July 7, 2026