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Ring Groups

Applies to: 0.1.1-Phase1B · Permission:

Overview

Route calls to a group of users or extensions where ring groups are configured.

Requirements

Telephony administration access.

Step-by-Step Instructions

  1. Open Ring Groups
  2. Create or edit a group
  3. Select members or destinations
  4. Set routing behavior
  5. Save.

Screenshots

Screenshots for this article are managed from production OneSuite captures and appear here when attached.

Tips & Best Practices

Keep group names simple so administrators understand the call path.

Troubleshooting

If calls are not reaching the group, check members, availability, and provider routing.

Related Articles

  • Extensions
  • Call Routing
  • Phone Numbers

Last Updated: July 7, 2026

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