Overview
Connect and use Outlook or Microsoft 365 mailboxes with OneSuite.
Requirements
A Microsoft Outlook, Microsoft 365, Live, MSN, or Hotmail account supported by the OneSuite connection flow.
Step-by-Step Instructions
- Open Email Settings
- Choose Outlook connection
- Sign in with Microsoft
- Approve access
- Return to OneSuite
- Confirm the mailbox appears.
Screenshots
Screenshots for this article are managed from production OneSuite captures and appear here when attached.
Tips & Best Practices
Use a business mailbox when possible for customer-facing communication.
Troubleshooting
If the mailbox does not appear, refresh Email Settings and confirm the Microsoft sign-in completed.
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Last Updated: July 7, 2026