Overview
Use connected mailboxes to read, send, and manage customer email in OneSuite.
Requirements
Email access and a connected mailbox.
Step-by-Step Instructions
- Open Email
- Select a mailbox
- Review messages
- Open a message
- Reply or compose where available
- Use related CRM history.
Screenshots
Screenshots for this article are managed from production OneSuite captures and appear here when attached.
Tips & Best Practices
Use signatures and templates to keep communication consistent.
Troubleshooting
If email does not load, check mailbox connection and refresh status.
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Last Updated: July 7, 2026