Overview
Resolve SMS sending, receiving, or conversation issues.
Requirements
SMS access and communications settings access.
Step-by-Step Instructions
- Check phone number format
- Provider configuration
- License status
- Conversation assignment
- Then send a small test message.
Screenshots
Screenshots for this article are managed from production OneSuite captures and appear here when attached.
Tips & Best Practices
Use consistent phone formatting on contacts.
Troubleshooting
If inbound messages are missing, review provider webhook or number settings.
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Last Updated: July 7, 2026