Overview
Resolve Outlook or Microsoft 365 connection issues.
Requirements
Microsoft account access and OneSuite email settings access.
Step-by-Step Instructions
- Reconnect Outlook
- Complete Microsoft sign-in and consent
- Return to OneSuite
- Confirm the mailbox appears.
Screenshots
Screenshots for this article are managed from production OneSuite captures and appear here when attached.
Tips & Best Practices
Choose the correct Microsoft account when multiple accounts are signed in.
Troubleshooting
If connection fails, sign out of extra Microsoft accounts and retry.
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Last Updated: July 7, 2026